How Do I Return An Item Purchased At An IRONMAN Event?

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For items purchased on site at an event, please check the following guidelines regarding return/exchanges:

  • All sale/discounted items bought at an event are not refundable or exchangeable.
  • Full priced items can be returned ONLY if there is a manufacturers defect and it must be returned within 30 days of purchase.
  • Please email orders@ironmanstore.com with a copy of your receipt and details of the defect. If we have the item in stock we can exchange it or offer a refund. This is all subject to the approval of Ironman.
  • Merchandise purchased at an event can only be exchanged for a different size of the *SAME item purchased, not a *different item.
  • If you would like to make an exchange, please email orders@ironmanstore.com to check for the availability of the size needed before sending in the item.
  • For returns of merchandise purchased at the Race Tent, a Store Credit on Ironmanstore.com will be issued.

Items purchased at an event still require an RMA number before they are allowed to be returned to IRONMANSTORE. Please email us at orders@ironmanstore.com to obtain an RMA number.

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