Once your order is submitted via Active.com and your recent race registration, a confirmation email will be provided with your order details. All orders are expected to ship within a month of your registration date. Once your order has been fulfilled and shipped, you will receive an email confirmation with your tracking information within 24 hours.
If you have not received your purchase in the timeframe stated above, please contact Customer Service with the following information:
- Race Name and Year
- Registration ID
- Order Number
- First and Last name used to complete registration
- Email address used to complete registration